We've written a handy checklist that's worth going through if calls and texts aren't working. Often there’s an easy fix.
Follow these steps:
Try turning your phone off and on again. This should reset your network settings.
Check you’ve got a signal and there are no network outages in your area (here). Make sure you're not in 'Do Not Disturb' mode or haven't accidentally enabled flight mode.
Test out different phone numbers – in case you're trying to call or text an invalid number.
Check your account details. If you can't make calls or send texts but can receive them, it could be that you don't have an active plan.
If you're abroad, you could have an active roaming bar on your account. If you have access to WiFi, sign into your account dashboard to check and remove bars.
Try disabling or uninstalling third-party calling or text apps like TrueCaller or Textra SMS. Sometimes these can interfere with your phone’s services.
If you’ve just joined make sure you’ve waited enough time for your SIM to activate. Also, make sure that your phone is unlocked (e.g. if you previously bought it from another provider).
If you've tried all these and still have issues, then don't hesitate to get in contact with us through our chatbot.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.