If you’re using multiple SIMs and want to make sure the correct one is being used then its best to double-check your phones default SIM settings. You can usually change these settings at any time.
We've written some step-by-step guides for the most common phone types to help.
For iPhone:
Go to settings.
Select Mobile Service.
Choose which SIM you want to use as your Default Voice Line. Then navigate into each SIM's own settings and "Turn on this line" and toggle "Data Roaming" on for each SIM that you would like to use for mobile data.
For Android:
Go to settings.
Tap Network & Internet or Wireless & Networks.
Open the Dual SIM option.
Choose which SIM you want to use for:
Mobile Data
Calls
Texts
If you’re still unsure, try consulting your phone’s user manual or look online for specific instructions for your phone. Otherwise, get in touch with us through our chatbot.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.