Don't worry! This problem can usually remedied quickly and easily.
Here's what to do:
Check you’re entering it correctly.
It’s easy to type the wrong character or miss one entirely! A valid PAC code should be 9 digits long - it consists of 3 letters followed by 6 numbers. Double-check if you’ve entered them all correctly.
Get a new PAC.
If you’ve made sure you are entering your PAC correctly but it’s still not working, then it may have expired. PAC codes are valid for 30 days from the date of issue. If it’s been longer than that you’ll need to request a new one.
You can usually do this by texting 'PAC' to 65075.
Or log into your old provider's account/app.
After getting a new PAC we suggest using it as soon as possible to avoid expiration. Be careful to enter the new code correctly on our website or app.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.