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How do I close the account of someone who has passed away?
How do I close the account of someone who has passed away?
Updated over 3 months ago

We're so sorry you have to tell us about a bereavement. We’re here to help during this tough time and we'll guide you through closing the account with care.

Here’s what to do:

  • Reach out to us through web chat or email, and we'll handle things with sensitivity.

  • It would be helpful if you have the full name of the account holder, their phone number, and their registered address ready. We understand if you don’t have all their information, contact us with whatever information you do have.


⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.

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