Sometimes a payment fails when your plan auto-renews. It could be due to an expired card, a bank issue, or insufficient funds.
Don't panic - you pay in advance so you have time to sort it out!
What will happen:
If there’s an issue with the scheduled auto-payment, we’ll notify you straight away.
We'll retry your payment method every day for a week.
If you haven't paid by your renewal date, your service will not renew.
In your dashboard, under the "Manage" tab and within "Change Billing", you’ll be able to update your payment method to avoid service interruptions.
If you’re having issues getting back up and running then our support team is ready to help! Give us a shout through the chatbot.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.