Sometimes a payment fails when your plan auto-renews. It could be due to an expired card, a bank issue, or insufficient funds.
What will happen:
If there’s an issue with the scheduled auto-payment, we’ll notify you straight away.
We'll retry your payment method every day for a week.
If we are still unable to collect payment after a week, we will suspend your account and your services will be disrupted.
If you’re having issues getting back up and running then our support team is ready to help! Give us a shout through the chatbot.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.