This happens sometimes, but its nothing to be worried about. We've detailed four common reasons that this could happen - it's worth seeing if any of them apply to you!
Common Reasons and Fixes
Account-related issues.
Verify that you have an active plan or sufficient credit in your account. Sometimes your account may be suspended due to non-payment issues.
Phone Settings:
Firstly try restarting your device. This refreshes settings and SIM services that may have not been updated yet.
If you are using iPhone it's possible that your Access Point Name (APN) settings are incorrect. See here for how you can manually update them yourself.
Connection problems:
There may be network outages or maintenance in your area. Check if this is the case here.
The device is not compatible.
You’ll need to check your device is unlocked so that it can be used on our network. 3G Networks are being phased out also, so check that your device is at least 4G compatible - almost all modern phones are!
If these troublesome cases don’t apply to you and you are still having problems, it's best to contact us through our chatbot. We can check your account status and help troubleshoot any specific issues you're experiencing.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.