If you've skipped the online or in-app eSIM activation guide or you're having problems getting connected to data this guide's for you. The steps depend on what type of phone you're using:
For iPhone Users:
Get started by scanning the eSIM QR code which is provided during sign-up and also emailed to you. If you are viewing the guide or email on your iPhone, you can press and hold the QR code for your phone to recognise it from your screen.
Click the "Add eSIM" popup and follow the prompts to install.
Configure your settings by selecting the Settings app and navigating to Mobile Service > Click this eSIM > Mobile Data Network.
Then edit the following APN settings field so that they are:
Gamma for the APN field within "Mobile Data".
three.co.uk for the APN field within "MMS".
For Android Users:
Get started by downloading the eSIM QR code using the download button that appears during sign-up or in your eSIM email.
In your phone settings head to Connections > SIM Manager > Add eSIM > From QR Code > Scan from Photo (shown below) and select the downloaded QR Code from your Photos. Follow the on-screen prompts to install your eSIM.
💁♂️ If you've followed the appropriate steps above and you're still having trouble installing your eSIM then you can also install it manually. Look for the "Manual Set-up" button in the dashboard installation guide or at the bottom of the eSIM email.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.