If data, calls and texts aren’t working it can be seriously frustrating. We've written a handy checklist for you to run through - often there's a simple fix.
Possible causes:
You may have not set-up your iPhone for data.
Follow this article to check or change your data settings.
You might have run out of data.
Pop over to your account dashboard, online or in-app, to see your usage, remaining data and your account credit.
The network may be down in your area or you don’t have coverage.
There may be issues with a mast or poor coverage affecting your service. You can check the network and status and coverage in your area here.
You might be connected to a faraway mast.
This occurs when your phone incorrectly connects to the wrong mast. Performing a manual roam creates a new connection to the network and should reconnect you to your closest mast. See how to do it here.
Your phones just playing up.
Try turning your phone off and on again. Frustratingly, sometimes that’s all it takes.
Your phone could be locked or faulty.
Try your SIM on another phone to see if it works. If it does, it’s likely a device issue and you’ll need to either look into getting it unlocked or getting a replacement.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.