If you've ordered a physical SIM card, we aim to get it to you as quickly as possible by using Royal Mail.
Here’s what you can expect:
You'll receive an email confirmation when you place your order. Unfortunately, we’re unable to provide tracking information for SIM deliveries.
If you order within business hours (Monday-Friday, 9 am - 5 pm) your SIM should arrive within 3-4 business days. Orders placed outside these hours might take an extra business day.
Keep in mind that delivery times might be longer during bank holidays or festive periods.
If you haven’t received your SIM and it's been more than a week since you ordered, please check your account to ensure your delivery address is correct. If you're still having issues, don't hesitate to reach out through our chatbot.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.