Don't panic! First, please allow 5-7 business days for your SIM to arrive and remember that deliveries may take longer during holidays or busy periods.
If it has been more than 7 business days since you ordered:
Check that your delivery address is correct in your account. Sometimes a small error can cause delays. If you have made a mistake then please contact our support team. We can arrange a replacement SIM at no extra cost.
If it has been more than 7 business days since you ordered but your delivery details are correct then your SIM might have been lost in transit. Again, get in touch with us through our chatbot and we’ll arrange a replacement SIM at no extra cost.
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.