If you're set on ditching your current number and starting fresh, we've got you covered.
What to do:
You’ll need to request a STAC from us - this lets us know you're leaving and want to deactivate your number. There’s a few ways you can get this:
Text ‘STAC’ to 75075 from your current SIM. You'll receive your STAC within 60 seconds.
Sign into your account and dashboard and navigate to the “Leaving” tab. Click on the option to “Leave us” and follow the steps to request a STAC.
Get in contact with our customer support and we’ll provide it to you.
Then pass your STAC to your new network, and they'll handle the deactivation of your old number.
🔔 Remember, deactivating your number is final — there's no going back, so be sure this is what you want.
check dashboard flow/ functionality
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.