It depends on what stage you are at in the transfer process.
Here’s a breakdown:
Before the transfer.
Your old SIM will continue to work normally before the transfer. You'll have full service on your current network.
During the actual switch.
You may experience a brief service interruption. Don’t panic! This is normal and temporary. It typically occurs on the day of the transfer.
After the transfer:
Your old SIM will stop having service but your new SIM will now have service - with your transferred number!
👍 Pro tips for a smooth transition:
Keep your old SIM active until the transfer is complete.
Be prepared for a short period of no service.
Restart your device after the transfer is supposed to be complete if it doesn’t seem to have worked. For iPhones, you may need to turn iMessage off and on again.
Most transfers go smoothly, but if you experience prolonged service issues after the expected transfer time then don't hesitate to reach out for help!
⛏️ If you need further assistance, try our friendly AI chatbot. He's specially trained to get you sorted.